FAQ

Can I customise my bike

At this stage the collections are static however we are more than open to hearing suggestions and ideas. Please use the contact us page to send them to us.

Who are Thump

Please use our OUR STORY page to find out more information about us

Where are your bikes designed

All our Bikes are designed in Australia from scratch. Months of design and concepts has produced th bikes you see on our site. Sourcing parts from all over the word to provide an extremly good manufactured product

Where are your Electric Skateboards Designed

All our electric skateboards are designed in Australia. This includes pre-built and BIY boards

What are Thump Bikes made for

The bikes have been designed as cruisers. They’re extremely well built but we would recommend not utilising them on a large half pipe for example.

They will handle the toughest of conditions but ideally made for going for a good cruise.

What are your Thump electric skateboards made for

Our electric skateboards are defined in our shop for their purpose. Road boards are to be used on soft smoot road type surfaces Off road boards can be used for road or for offroad use.

Can you do tricks on the bikes

The bikes are more than capable of doing tricks however just be safe doing so

Can you do tricks on the electric skateboards

Our electric skateboards are not made for doing tricks. If damage is assesed as being caused by attempting tricks the electric skateboard will not be covered under our warranty.

Where can I view the bikes in person

At this stage ThumpBikes is only an online store.

Can I do a pickup instead of delivery

At this stage we are only and online store so there isn’t a facility to do a pickup. We hope to have this facility in the future.

Shipping Information

We offer courier express and courier standard shipping.

Depending on the overall cost of your order you may be entitled to free shipping. At this stage we do not offer shipping out side of Australia.

Shipping times depend on your order size, proffered shipping method and location.

  • Courier Express is usually 2 – 3 days
  • Courier Standard is usually 3 – 6 days

Coupon Codes

Thump Bikes occasionally offers coupon codes for discounts and shipping offers. If you have a valid code, enter it when checking out.

Coupon codes are limited one per customer and can not be combined.

Payment Options

Thump accepts the following forms of payment:

Visa and PayPal.

Use your preferred method at check out

Can I purchase multiple decks and swap them with my electric skateboard kits

Yes if you purchase multiple decks you can swap the electric drive to the other deck.

Why are the different colors of wheels and trucks additional costs

As these parts are considered a special order the cost must increase to cover the additional change in the manufacturing process.

By default all boards come standard with black wheels.

What is the Warranty of your Products

One (1) year warranty against material defects, workmanship defects, breaks and defective or malfunctioning parts on our bikes. 6 month warranty against material defects, workmanship defects, breaks and defective or malfunctioning parts on our skateboards.Thump bikes and electric skateboards (including BIY) are designed for different level riders, therefore the technology and components used may vary between models. We offer this warranty to assure you we stand behind all of our products and that they are built with the best materials and workmanship possible.

Regardless of the place of purchase, your bike or electric skateboard must be assembled by a person who understands the product assembly process. We would recommend a bike or skateboard shop assemble your product. Your bike will come semi-assembled for shipping only. All parts pre-assembled are not properly adjusted for riding. All our prebuilt boards will be shipped fully assembled. Our BIY boards will be shipped in with the selected parts chosen unless the build it service has been selected before check out. Although our products are semi-assembled or assembled as part of the shipping process, you must check over your complete product before riding. Thump will not warrant and is not responsible for any damage caused by products that were assembled incorrectly or not checked before riding.

Issues that are not covered after being built include; stripped threads and/or rounded nuts, bent dropouts, bent axles, tires, tubes, grips, paint, dents, cracked decks, grip tape dislodgment, water damaged electric parts, any rider abuse, misuse, neglect, bent trucks, damaged wheels, scratched or dented materials on our products or improper maintenance. The rider is also responsible for purchasing the appropriate product to their riding level or the function of the bike or skateboard.

NOTE:

Products that have been warrantied already or replaced will only be covered with a thirty (30) day manufacturer defect warranty, and not the full warranty. These items may not be warranted a second time and will be treated on a case by case basis after an assessment from Thump.

WARNING:

Use Thump products at your own risk. These products have been engineered and manufactured using the best materials and workmanship available and are intended to be used by an experienced rider. These products are to be installed or assembled by a person experienced with their assembly and used only in the manner intended by the manufacturer. Be sure to follow any instructions when installing Thump products. Do not use the product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product and Thump is not responsible for any injuries or damages incurred by using any products.

How do I claim warranty

Warranty for your product is explained in our Warranty Policy and in this FAQ section.

Please use the Warranty Returns page to provide as much details as possible so we can assist you with any issues you are having with our products.

What do I do if I want to return my product

We want you to be completely satisfied with your purchase from Thump. If you are not 100% satisfied, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn or used in anyway, in the same condition you received them, and in the undamaged original packaging.)

Return Instructions

Please use the Warranty Return page to notify us of your intention to return our product.

Print out your receipt/Invoice and place it in the box you’re returning.

We will inform you via email the return address. All costs assciated with a return including courier costs are your responsibility and not Thump.

After inspecting the product we will inform you via email if your refund is viable.

Refund will be issued within 7-10 business days of receiving return only to the original card or Paypal account in which it was purchased.

Return Details

Upon arrival, inspect your shipment carefully. If there’s any loss or damage, please contact us immediately.

Refunds will only be issued to the original card or Paypal account in which your order was purchased.

To qualify for a refund, all products must be in their original, unaltered packaging, including boxes and labels.

Shipping and handling charges are non-refundable.

Return/exchange shipping costs to be paid by purchaser.

Thump Bikes will refuse items returned in unsalable condition OR reduce refund amount by 50% based on inspection.

Can I use the electric parts from my pre built board on another deck

As the pre built boards are manufactured for the specific parts to fit the overall design changing the parts to another deck will only be warranted if it is purchased from Thump directly. If the parts have been damaged by using them on a non thump board all warranty will become Null and Void.

This does not apply to purchased electric kits.
If an electric kit is purchased the warrant is only valid for the parts supplied. Any existing decks are not covered under this warranty.

Copies of invoices must be provided for all warranty purchases and will be aligned to goods on the sale purchase.

What is the Warranty of your samples and ex-demo items

All our ex demo and sample items will have a 30 day warranty from the date of invoice.

Being Ex-Demo or samples some of these items may have minor imperfections as scratches or have been used for testing.

How do I maintain my electric skateboard

Maintaining your Thump Electric Skateboard board is very simple. None of the electrical or mechanical parts need to be serviced. Just routinely checking that screws and nuts are tight, bearings are clean and rolling freely, rotating your wheels and keeping your board clean. You should fully charge your board once every 4 weeks to keep the battery memory. Leaving your board uncharged for extended periods of time will cause the battery to depleat and potential losses in range performance.

How do I maintain my bike

Maintaining your Thump bike is very simple. We recommend a service from a qualified bike mechanic every 6 months. Before each ride check that screws and nuts are tight, bearings are clean and rolling freely, rotating your wheels and keeping your bike clean.

CHAIN

Your chain is a crucial component of your bike, but it can also be the most fragile. You should inspect your chain every month and look for rust, dryness, looseness, or stiff links. Relube your chain if it is stiff and/or dry, and consider getting a brush set to clean your chain. A brush can get between the links easier than a cloth.

TIRES

Bike tires typically need to be replaced when they’re worn; a patch kit is great for an emergency, but will only buy you a limited number of kilometers. Check your tires after every ride looking for nails, rocks, or other debris that need to be removed. Every 2,000 kilometers or so, look over tires for bald patches and dry rot. Look for large cracks in the outer tire that expose the tube (if you can repair the crack and maintain the inner tube, you may be able to put off tire replacement for a bit).

SPOKES

Loose spokes are often overlooked, but they are an important part of routine bike maintenance. Check your wheels monthly for loose spokes. Broken or loose spokes could be a sign that your wheels need to be trued (or have the spokes adjusted for even tension).

BRAKES

Most brake pads will last a full year (or about 10,000kms). Check for the original grooves on brake pads, and measure to ensure at least 0.5mm of material on disc brakes. You should also lube the pivot points on your brakes every month or so if you ride regularly.

CABLES

Cables control your brakes, so they are vital to your bicycle. A visual inspection will usually reveal any rust or breakdown and alert you to the need for replacement. Frayed cables are also a bad sign. Give your cables longer life by lubing them regularly and keeping your bike out of conditions conducive to rust.

Step 1 Bike Assembly

Carefully unpack your bike from the box.
Note the seat and pedals are seperated.
Carefully remove packaing material including cable ties, frame foam and hub protection.

Step 2 Bike Assembly

Put your parts out and make sure you have everything you need.

Step 3 Bike Assembly

Losen the 4 black screws of the headset in an anti clockwise direction.

Step 4 Bike Assembly

once the headset has been removed insert the handle bars using the center grip as a guide.

Be careful to get the right center placement for the handle bars. Tighten the headset screws diagonally until tight. Do not over tighten.

Step 5 Bike Assembly

Losen the seat clamp and Insert your seat into the clap/frame. You should not need to force it and if so you need to losen the clamp more.

Once you have the desired hight start to tighten the seat clamp. Do not over tighten so it can be alligned correctly.

Step 6 Bike Assembly

Allign the seat to top tube and handle bars. Tighten the seat clamp screw tightly. Do not over tighten.

Step 7 Bike Assembly

Turn the bike upside down making sure to put something under the seat and handle bars to not cause scrathing.

Place the front wheel in the fork drop outs and allign the brake disc into the brake calliper.

NOTE – You must losen the axle nuts on the wheel to the end of the axle for the wheel to slide on correctly. Do not force the wheel on.

Step 8 Bike Assembly

Remove the peddals from the box and attach them to the crank. The pedals will tighten in a clockwise and anti clock wise direction. Be sure to attach the pedal marked L on the left crank and R on the right crank.

Use a pedal spanner to tighten.

Step 9 Bike Assembly

Turn the bike over bike over. Check every bolt on the bike and tighten. (this is for your saftey)

Pump the tires as per the direction on the sidewall

ENJOY YOUR THUMP BIKE

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